Frequently Asked Questions

Please read our FAQ before sending us a message.

SHIPPING/DELIVERY
1. DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING?
Yes, we do ship EVERYWHERE and shipping is FREE in 99.9% of cases!


2. WHERE DO YOU SHIP FROM? 
We ship from our partnered factories located in China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing. Our shop’s currency is in USD though!

3. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing time takes 1-7 business days before shipment. Deliveries take usually 1 week to 3 weeks! However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take up to 2 months. It depends what you purchased/where you live! You can ‘CONTACT US’ or email hello@soaestheticshop.com for specific shipping times.

4. MY ORDER HAS NOT ARRIVED YET? EVEN AFTER YOUR PROMISED “2 MONTHS” WHY?
While some parcels can arrive early, some others may experience shipping delays, or you may live in a more isolated region from where we produce (China). If it does not arrive within 8 weeks upon ordering, we can help reship your order or refund guaranteed! 
 

5. I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from different parts of China using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you’d like to know the status of your other items, please email us with your name and order number.

6. WHAT ABOUT POSSIBLE CUSTOM FEES? 
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country (very rarely this happens).

7. WILL THIS ITEM GET TO ME BEFORE

? 
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

RETURNS/EXCHANGES
1. I CHANGED MY MIND. CAN I CANCEL MY ORDER AND GET MY MONEY BACK PLEASE?
We do not issue refunds once the order is in the PROCESS OF CREATION or SHIPPED. However, if you contact us quickly after making the order, we can cancel your order and refund your money!


2. CAN I RETURN AN ITEM FOR A FULL REFUND?
Unfortunately, there are strictly no returns UNLESS there are defects in the products. If there is, please inform us within a WEEK OF RECEIVING. In that case, we would be happy to help find a resolution for the issue!


3. CAN I EXCHANGE AN ITEM FOR A LARGER OR SMALLER SIZE?
We do not do exchanges. All of our products have different measurements, so it is VERY important to compare the measurements in each product to the measurements of a garment you already own at home for accuracy. Are there no measurements or you want more information about a specific product? Email us!
PAYMENT
1. WHAT PAYMENT METHODS DO YOU ACCEPT?
ONLY Paypal, credit card, and debit card (linked to Paypal). No ‘mailed cash’ or bank transfers, etc.


2. I AM NOT FROM THE UNITED STATES AND DO NOT USE THEIR CURRENCY “USD.” DO YOU ACCEPT (MY COUNTRY’S CURRENCY)? The default prices of our cases are in USD, but can be purchased from any country with any currency. Although you may see the price of our items in your currency, during checkout, the price will go back to USD numbers, so do not be alarmed by that! Your currency will simply convert to USD upon paying.